Solutions Blog

Job Opportunity – Program Assistant

Full time, $15-18 hour
Reports to: Business Manager (TEFAP); Program Manager (HelpLine)

We’re looking for program assistant to help keep the Minnesota Food HelpLine and The Emergency Food Assistance Program (TEFAP) running smoothly.  Day time (Monday-Friday 8:00 am-4:30 pm) with occasional early evening (4:30-7:00 pm) availability required.

Essential Functions:

  • Answer incoming calls to the Minnesota Food HelpLine
  • Place outgoing calls to individuals referred to the HelpLine
  • Conduct follow-up with callers previously assisted
  • Ensure all resources have been discussed and made accessible to each caller
  • Track and report follow-up call data with SNAP Outreach Coordinator
  • Gather feedback on caller experiences with the HelpLine
  • Data entry and tracking commodities for TEFAP
  • Communication with agency partners on a set schedule
  • File and retain program documents

Skills/Qualifications:

  • Excellent interpersonal communications skills by telephone and email with both agency partners and HelpLine callers.
  • Comfortable talking on the phone.
  • Proficient in Microsoft Office products (primarily Word & Excel, some Sharepoint)
  • Strong attention to detail.
  • Ability to keep up with ongoing deadlines.
  • Flexibility & adaptability in a frequently changing environment.

Preferred Qualifications:

  • Experience coordinating projects or programs in a nonprofit setting.
  • Knowledge of basic needs programs like SNAP and community food resources like food shelves and meal programs.
  • Phone-based customer service experience.
  • Ability to speak Spanish, Hmong, Somali, or other foreign language valued, but not required.

To apply:

Send resume & cover letter by email to: jwestfall@hungersolutions.org

 

 

 

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